Dog Wash Trailer King Warranty And Terms Of Sale 

A. General Scope of Coverage Dog Wash Trailer King Pty Ltd warrants to the first registered owner, that Dog Wash Trailer King Pty Ltd will replace, at its option, any genuine parts covered under this warranty which is found to be defective in material or workmanship during the applicable warranty term as set forth in the Coverage Chart depicted in paragraph B, subject to the exclusions listed in paragraph C. Each applicable warranty term begins on the date of dealer dispatch. This warranty covers new genuine parts (“Equipment”) purchased from Dog Wash Trailer King Pty Ltd. Dog Wash Trailer King equipment comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law.

B. What is Warranted? Subject to paragraph C, all parts of new Equipment are warranted as set forth in the Coverage Chart below. All warranty is commercial grade warranty – 3 months parts and labour and a further 9 months parts only. However, in most cases we go over and above this to deliver you amazing customer service. Industry leading structural warranty covers the draw bar and chassis only from fatigue and has a guarantee for a period of 12 months from original date of purchase.

Trailer bodies are guaranteed for a period of 12 months from original date of purchase. Cosmetic blemishes are not part of warranty. 

Hydraulic and electric tables have a 90 day limited warranty; due to the nature of the product and its uses, rust and powder coat coming off due to water from the user is not covered by warranty, this is classed as wear and tear.  Expect to touch up your table as ongoing maintenance, this is a wet environment within the trailer and proper care is required to keep your table at its best. Please note; the timber table top on our dog wash table is a ‘wear and tear’ item.  Part of operating a trailer and dog wash business is performing proper maintenance of these items, some of which will wear out and need to be replaced over time.  For example, scissors and clipper blades will become blunt after repeat use and need to be sharpened and over time, replaced.  Your table and other equipment in the trailer also requires this same level of care and maintenance. 

Your trailer is a commercial working environment; it will have a much higher rate of wear and tear than an environment that is only used once per week, once per month etc.  As you are using your trailer daily, you will have corrosion and will need to continuously clean your trailer to keep it in good condition, including oiling the stainless steel.

Please note the blowers supplied in the trailers are dual motor blowers.  Being commercial equipment, the blowers are warranted against manufacturers defect for 90 days from the date of delivery. After 90 days, the blower will become a maintenance item, which is part of operating a business.  The blower will need to be serviced and maintained, occasionally replaced, as any commercial electrical equipment, for example a hair dryer in a hairdressers is not expected to last forever, and will be replaced as needed.

Please do not neglect your equipment or trailer, we strongly recommend regular cleaning and maintenance to keep your trailer in top condition.

Baths and Bath motors are guaranteed for a period of 12 months from original date of purchase. General wear and tear is exempt.

The jockey wheel is covered for the first 14 days only.  All jockey wheels are brand new, fit for purpose according to the weight of the trailer, and lift to fit a standard vehicle. If, after that time, you damage your jockey wheel, or your jockey wheel does not lift high enough to get onto your vehicle, you will be responsible for replacing your jockey wheel at your expense.  Jockey wheels can be purchased from trailer part retailers such as Super Cheap Autos.

Parts Only Warranty

Covers the balance of the warranty period excluding normal replaceable items, including but not limited to vehicle maintenance of our dog wash trailers, tyres, silicone, rubber seals, bearings, light bulbs, screws and rivets etc.

C. What is Not Warranted (Exclusions)? Pursuant to the terms of this warranty, Dog Wash Trailer King Pty Ltd IS NOT RESPONSIBLE FOR ANY OF THE FOLLOWING:

1. Warranties are not valid on items purchased for the purpose of rental, loan or hire use.
2. No warranty is offered on products sold at auction or as demonstrator, factory seconds or used products.
3. Warranty does not cover the product in the event of abuse, misuse, accidental damage or collision, modification of design, fair wear and tear (wheel bearings, wheels, tyres, paint, rusted stainless, door locks, door latches on cupboards, doors, ramps, tool boxes) neglect, incorrect or inadequate maintenance. Suspension, wheels nuts and bearings must be checked before every trip. Wheel bearings must be serviced by an authorized motor mechanic in 6-month intervals. Note: for extreme use the trailer will require more frequent wheel bearing service.
4. There is no warranty or compensation for any transport, accommodation, towing or recovery costs, lost business, spoiled product arising from a warranty claim; these are the responsibility of the purchaser unless otherwise stated in writing by Dog Wash Trailer King.
5. Trailer bodies are guaranteed for a period of 12 months from original date of purchase. Cosmetic blemishes are excluded from the warranty and are the owner’s responsibility to maintain.
6. Overloading of trailer and causing damage to suspension is not warranted. We suggest you take careful note of the GVM of your trailer as per your VIN plate and do not overload it for safety and structural reasons.
7. Drilling through panels of the trailer will void warranty on panels and is likely to cause moisture inside the panel, blistering and bubbling. Under no circumstances should you drill from one side of panel to the other.
8. Any Equipment that has been altered or modified in a manner not approved by Dog Wash Trailer King Pty Ltd is excluded from the warranty.
9. Defects caused by normal wear and tear, or lack of reasonable and proper maintenance are not warranted.
10. Normal maintenance parts and service, including but not limited to vehicle maintenance of our dog wash trailers, tyres, silicone, rubber seals, bearings, light bulbs, screws and rivets etc are classed as normal wear and tear items and as such are not included in the warranty.
11. Defects caused by user negligence or failure to comply with the owner’s operator’s manual.
12. Defects caused by misuse or abuse, including but not limited to use of Equipment: (i) beyond stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, (iii) or contrary to the Equipment’s intended purposes.
13. Defects caused by the use of equipment not purchased via Dog Wash Trailer King.
14. Costs of parts cleaning, adjustments, service calls, diagnostics, and clean up.
15. Costs of rental of replacement equipment during the repair period.
16. Window and door glass and mirrors.
17. Freight charges on replacement parts.
18. Addition or replacement of chemical weight materials.
19. Damage or defects caused by accident, theft, fire, flood, vandalism, or an act of God.
20. Equipment which has been declared a total loss and subsequently salvaged.
21. Overtime labour charges.
22. Transportation of Equipment and travel time (including mileage).
23. Any failure or defect not caused by a defect in workmanship or materials.
24. No corrosion of any type is covered by warranty.  We use suitable fittings, but with the exposure to chemicals and water, fittings tend to corrode over time, as with anything in a commercial environment.
25. Silicon in trailers including on the roof, outside, and internally is a maintenance item.  Silicon will not last forever; dirt, residue, grime etc can build up and cause the silicon to be ineffective and will need replacement as part of normal maintenance of your trailer, just as you would in your bathroom at home. When replacing silicon, this should be done with high quality silicon, making sure all old silicon has been removed, cleaned and dried out prior to application. Please note that roof leaks can occur due to silicon wear and tear, so please make it part of your regular 3-monthly maintenance checks to thoroughly inspect the silicon throughout your trailer.  
26. Balance support legs are designed to balance the trailer, not lift the trailer off of the ground.  At no time are the support legs to be used to suspend the trailer, nor should a rattle gun or any leverage be used to try to force them down as this will cause damage to the gears. No warranty is provided to damaged gears on support legs as this is via misuse and therefore not warranted.
27. The purchaser is responsible for insurance of the trailer or truck from the point of deposit on the trailer or truck. 

D. Terms of Warranty

1. Warranty is only valid to dog wash trailers and accessories that have been well maintained, kept clean, tidy, and neat. The Purchaser must maintain their trailer/truck and equipment in accordance with the instructions provided in the owner’s manuals and keep records and receipts for such maintenance. Gas hot water systems must be serviced by a licensed technician every 3 months to remain under warranty, failure to do so will void your warranty. Dog Wash Trailer King may ask the Purchaser to prove that regular maintenance has been timely and properly performed.
2. All warranty work is to be carried out by Dog Wash Trailer King or by a Dog Wash Trailer King authorized representative unless with the express written permission of Dog Wash Trailer King. Dog Wash Trailer King will repair or replace the item at their discretion.
   Note that NO unauthorized works will be reimbursed to you or paid directly to the contractor by Dog Wash Trailer King unless with EXPRESS WRITTEN PERMISSION from Dog Wash Trailer King prior to work commencing.
   In short, you, the customer, are not authorized to engage contractors of your choosing to complete works on your trailer and on-charge Dog Wash Trailer King without seeking our written approval of the quote first. Such invoices will not be paid, and furthermore, taking such action will void your warranty from this date forwards.
3. Warranty claims will require photographic and/or video evidence of the claim to clearly demonstrate the item requiring repairs to ensure your warranty claim is processed efficiently and in a timely manner. 
4. Dog Wash Trailer King takes no responsibility for any losses of income, or losses of another nature occurring while any dog wash trailer warranty issue is being warranted and/or repaired.
5. Dog Wash Trailer King takes no responsibility for your success or lack thereof in the dog wash business. We sell you the trailer only as agreed and outlined on your invoice. We make no claims on what you will or will not earn as a dog wash trailer operator. We do, however, help you as much as we can, but ultimately you need to run your business.
6. Our trailers and equipment are always being updated and refined. Some items may not match video exactly, we do our best to inform you in advance. If you have questions please just ask, we are happy to let you know. Our goal is to provide you with the most up-to-date product.
7. Some items are supplied from third party Australian suppliers. In some cases, you will need to contact third party suppliers directly as they warrant their own items and undertake repairs for you. We will advise if this is the case. They will have their own service network and service you quickly.
8. Should any warranty or after sales repair work be required and you are located within a 300km radius of our factory or service centre, you will be required to bring your trailer to the factory or service centre for works to be completed.  If you are unable to bring your trailer to the factory or service centre, a $390 + gst service fee applies.  
9. Tradesmen will not be organised outside of standard working hours to repair or replace equipment; standard working hours being Monday – Friday 8-4pm.  Should you insist on a tradesperson to repair your trailer outside of working hours, the fees will be payable by you, the trailer owner. This is standard across many industries.  In many cases, depending on your location, you will need to take your trailer to a local service centre to have the repair completed. This may cause you to lose income during the short period of time your trailer is being repaired, as with your regular servicing, however, we take no responsibility for compensation at this time. Repairing and maintaining your trailer is part of running a business and should be expected during the warranty period and as ongoing maintenance for your business.
10. Any replacement part that has been issued to you under the terms of your warranty is covered under warranty for the remainder of your warranty period regardless of the size of the part; whether it is a replacement unit, hose, or simply replacement nuts and bolts, the expiration of the warranty period remains unchanged from 12 months after the date of delivery of your trailer.  Therefore your warranty period does not reset to full warranty term on receipt of a part, for the entire unit OR the part itself.  Your warranty on your trailer will expire 12 months from the date of delivery, regardless of any claims made during the warranty period and replacement parts received.

E. Termination of Warranty

1. This warranty terminates and is voided immediately upon the occurrence of any of the following:
2. Use of trailer for rent, hire or loan.
3. Use of any replacement part that is not a genuine authorized part.
4. Any modifications to the trailer by an unlicensed tradesman.
5. Failure to timely and completely perform regular maintenance and service as prescribed by the operator’s manual during the warranty term.
6. Failure to perform Purchaser’s obligations as set forth in this warranty.
7. Under no circumstances can any unauthorised repairs be undertaken on the trailer within the warranty period without voiding your 12 month warranty.  Authorisation for repairs will be provided in writing by a team member at Dog Wash Trailer King.
8. Misuse or abuse of equipment, including but not limited to use of equipment: (i) beyond stated or reasonable specifications or tolerances, (ii) contrary to the terms of the owner’s manual, or (iii) contrary to the equipment’s intended purposes.
9. Transfer of ownership of dog wash trailer. Warranty is valid only to the original purchaser and may not be transferred or deferred in any way. Once sold or otherwise disposed of by the original purchaser to any third party, warranty becomes void.

F. Exclusion of Implied Warranties and Limitation of Liability This warranty is in lieu of all warranties of merchantability, fitness for a particular purpose or other representations, warranties or conditions, expressed or implied, all of which are hereby excluded. The remedies of this warranty set forth herein are exclusive. Dog Wash Trailer King Pty Ltd neither assumes, nor authorizes any person to assume for it, any other obligation or liability in connection with the sale of covered equipment. Correction of defects, in the manner and for the applicable period of time provided above, shall constitute all obligations of Dog Wash Trailer King Pty Ltd sales to the purchaser, and Dog Wash Trailer King Pty Ltd shall not be liable for negligence or breach of contract with respect to covered equipment. In no event shall the purchaser be entitled to recover for incidental, special, or consequential damages, including but not limited to, lost profits or income, cost of rental or replacement equipment, inconvenience, or other commercial losses, because some jurisdictions do not permit limitations or exclusions of implied warranties or incidental or consequential damages, the above exclusions may not apply to you.

G. No Dealer Warranty This warranty is the only warranty authorized by Dog Wash Trailer King Pty Ltd. Dealers, distributors, and other third parties have no authority to make any warranty, representation, condition or promise on behalf of Dog Wash Trailer King Pty Ltd, or to modify the terms or limitations of this warranty in any way.

H. Purchaser’s Obligation To secure warranty service, the Purchaser must promptly report the defect by emailing customercare@aftersalescare.com.au and cc in office@dogwashtrailerking.com.au. The Purchaser must maintain the trailer and equipment in accordance with the instructions provided in the owner’s manuals and keep records and receipts for such maintenance. Dog Wash Trailer King Pty Ltd may ask the Purchaser to prove that regular maintenance has been timely and properly performed. If a covered defect occurs, it is the Purchaser’s responsibility to cease operating the equipment until repairs are made. Damage which occurs from continued operation may not be covered by this warranty.

General conduct whilst dealing with our staff and suppliers – Your polite and respectful conduct is expected.  Abusing staff, ringing and demanding instant fixes outside of or during business hours, threatening, intimidating or unreasonable behaviour, verbal or physical abuse towards staff will not be tolerated.

We understand that running a business can be stressful at times and things can go wrong, but our staff are there to help, and offer excellent customer service if you allow them to.  

We always show our customers utmost politeness and respect so expect the same in return for all of our staff members, tradesmen and delivery drivers.

I. Owner’s Responsibility Upon delivery or pick up of your dog wash trailer, read the equipment Operator’s Manual carefully to learn how to operate and service all equipment safely and correctly. Keep all safety guards and devices in place when operational. Failure to do so could result in personal injury or equipment damage. Operator’s Manuals are available in hard copy on request, and online.

J. Terms and Conditions of Sale

Delivery – Please note delivery timeframes vary from order to order, depending on a number of factors including parts and equipment availability from our 3rd party suppliers, weather conditions on the roads, and various other natural disasters and delays that occur from time to time.  Some of our videos mention 30-60 working days, and while this is our target, build time can sometimes be up to 90 days.  This can and will vary; you should not book events, pre-purchase perishable items or quit your existing income until you have received an accurate delivery date from our team and know your trailer is on the way.  Dog Wash Trailer King takes no responsibility for any losses incurred due to delays in delivery and reserve the right to vary the estimated delivery date to a date that is reasonably necessary for the supply of goods. Dog Wash Trailer King shall not be held liable for any loss or damage, including, but not limited to, any consequential or indirect losses to the customer caused by any variation of the delivery date.
Force Majeure – No Party shall be liable or responsible to the other Party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make previously owed payments to the other Party hereunder) when and to the extent such failure or delay is caused by or results from acts beyond the impacted Party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”) that frustrates the purpose of this Agreement: (a) acts of God; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labour stoppages or slowdowns or other industrial disturbances; (i) epidemic, pandemic or similar influenza or bacterial infection (which is defined by the Australian Centre for Disease Preparedness as virulent human influenza or infection that may cause global outbreak, or pandemic, or serious illness); (j) emergency state; (k) shortage of adequate medical supplies and equipment; (l) shortage of power or transportation facilities; and (m) other similar events beyond the reasonable control of the Impacted Party.

K. Scope of Liability  Dog Wash Trailer King will not be held liable for any direct loss or damages, including, but not limited, to consequential and indirect loss and damage of any kind arising out of the supply, design, assembly, installation or use of the goods, except for direct damage to the goods themselves, and the limit of liability of Dog Wash Trailer King shall be for the repair or replacement of the damaged goods, at their sole discretion. Subject to any applicable State or Federal Statute to the contrary, Dog Wash Trailer King’s loss is limited and does not cover any other damages including any items stored in the trailer.