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Frequently Asked Questions About Your Order

 

Our Factory and Display

 

Are the dog wash trailers in stock?

All our trailers are made to order; different businesses often require different equipment and layout, so keeping trailers in stock isn’t feasible.

We always have trailers at the factory that we are working on, some are display models, some are customers’ trailers in various stages of production, so there is always plenty to look at if you’d like to visit us at 103-109 Quarry Road, South Murwillumbah NSW.  

 

Do you have a showroom I can come to see the dog wash trailers?

Our factory and display is 103-109 Quarry Road, South Murwillumbah NSW.  We are open Mon-Fri 8-4pm and can often organise a viewing Saturday mornings by prior arrangement.  Delivery Australia wide from our factory is super easy, we offer delivery for all of our models.

You are welcome to come and have a look at our trailers in person.  A lot of our customers fly interstate, fly into the Gold Coast airport and drive 20 minutes south to Murwillumbah – a very straight forward route and a nice way to spend a weekend on the Gold Coast whilst being productive for work!  Fly on the Friday after work, pre organise to view the trailers on the Saturday morning, spend the weekend and fly home Sunday in time for work.  

 

Where is the nearest airport to your factory?

We’re around a 20 minute drive south from the Gold Coast airport.  It’s an easy drive down to the factory, lots of our customers fly in for the day (or weekend) to visit in person.  If you cant make it to the factory, no problems, we have video tours of all our trailers on our website.

For our full range and pricing click here.

 

How long will it take for delivery?

We manufacture each trailer to order, as every customer needs different equipment and layouts to suit their business, so it’s not just a case of delivery timeframes, but manufacture timeframes as well.  Some trailers have signwriting, some require specially ordered appliances, so there are many variables in there that can affect your delivery timeframe, as well as your physical location. 

All our trailers are tested and have an extensive pre delivery check completed prior to shipping to ensure your trailer is delivered in top working order. 

For an accurate ETA, please drop us an email at office@dogwashtrailerking.com.au or call us on 1300 588 545, we can let you know what we have available and when we can book it onto the specialised truck for delivery. 

Want to see more of how our delivery works, click here

 

Can I pick it up myself?

Yes, many people collect their dog wash trailers directly from our factory, 103-109 Quarry Road, South Murwillumbah NSW.   

You’re more than welcome to pick up your trailer yourself and get a run down of the equipment face to face.  We are open Mon- Fri 8-4pm.

 

Where do you deliver to?

Delivery is simple and easy, no matter where you’re located in Australia.  We only use select carriers that have specialised trucks set up to allow unloading without the need of a forklift. 

Please send us an email at office@dogwashtrailerking.com.au or give us a call to discuss delivery options for your address.

Want to see more of how our delivery works, click here

 

What is the delivery cost?

Delivery cost varies with location, though we have a cost-effective solution via the fleet of specialist trucks.  Please shoot us an email at office@dogwashtrailerking.com.au give us a call and we are able to provide pricing for your dog wash trailer and delivery over the phone.

 

Do I need a license to trade as a groomer? 

There are no licensing requirements, however we strongly recommend completing a grooming course or having some experience in this field with handling dogs.  We can recommend hands on grooming courses, for further information Click Here 

 

Where am I allowed to trade?

Most mobile groomers will travel to their customer’s houses, park up outside and wash and groom the dogs on site.  Some choose to work from their own homes, and simply park in their driveway.  Other dog wash trailer customers have opted to have a regular spot at a market, or outside a vets where they park in their car park.  In all of these situations you will be trading on private land and will require the land owner’s permission. 

 

Can I travel around Australia and trade?

Lots of people dream of towing a trailer behind them to fund their travelling – what an adventure! You will require to plan ahead a little for this, but it is possible, especially using local groups on Facebook to advertise your services.  This is a great idea for those taking time out to see Australia, trading and paying their expenses along the way.

 

Do I need insurance?

Yes, you will require public liability insurance, as well as vehicle registration and insurance for your trailer.  Our staff are able to provide you with all the documentation you require for insurance for your trailer.

 

Finance

 

Who do you use for finance?

The finance is via a broker; the criteria for applicants is that you need to be a permanent resident or citizen, and either working PAYG, or have had income on an ABN either as a sole trader or through your company.  Unfortunately Centrelink and Disability Pension do not qualify for finance.

Drop us an email at office@dogwashtrailerking.com.au and we can give you a call and put you in touch with the broker to start the process.

 

What do I need to get finance on a trailer?

The finance is via a broker; the criteria for applicants is that you need to be a permanent resident or citizen, and either working PAYG, or have had income on an ABN either as a sole trader or through your company.  Unfortunately Centrelink and Disability Pension do not qualify for finance.  It is a very simple process, drop us an email at office@dogwashtrailerking.com.au and we can give you a call and put you in touch with the broker to start the process.

 

How long does finance take?

Finance is simple, straightforward, takes a few minutes over the phone and you will generally get your approval very quickly once you submit your documents.  We use specialised finance brokers to take care of the finance for our customers, they are experienced with dealing with our products, which makes the process quick and easy. 

For more information about the steps to finance, please click here

 

 

Ordering a Dog Wash Trailer

 

How much deposit do I have to pay to start production?

In most cases, no deposit is required if you are financing your dog wash trailer package. If you are paying directly up front, we take a deposit to prepare your order, then when your trailer is ready to send, you pay the balance. 

For more information about the steps to finance, please click here

 

Can I customise the equipment package?

Of course.  Our trailers are built to order for this reason – so you get your perfect trailer and you’re not paying for equipment you don’t need.  Our packages on our website include the most popular layouts, but can be adjusted to suit your business, for example if you already have a table you wish to use, we can remove our table from the package and you can install yours when the trailer is delivered.  

 

Can I get my trailer signwritten by Dog Wash Trailer King?

Absolutely, we have a design team that will help with all aspects of design from your logo if you don’t yet have one, to the colour scheme and full design of the wrap.  Our team at the factory will apply the wrap so when your trailer is delivered, it’s ready to get out and making money from day 1.

Take a look at our custom signwriting gallery for ideas and inspiration for your own trailer.

 

How long will my order take to produce?

The build time depends on quite a few variables, including the model, equipment you order, how long it takes to design and sign off on your layout, whether you choose to have the trailer signwritten etc.  As a very rough guide, we estimate around 16 weeks in most cases, and our team will keep you updated with photos and videos as your order progresses.